Last Updated: 16/06/2025
Rise Landscapes (“we”, “our”, “us”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect personal information including:
- Your name
- Contact details (such as phone number, email address, and physical address)
- Any other information you provide via our website contact forms, email, or phone
We may also collect non-personal information such as browser type, IP address, and usage data through cookies or analytics tools.
2. How we collect information
We collect personal information when you:
- Contact us through our website
- Communicate with us by phone, email, or in person
- Request a quote or our services
We may also collect information from publicly available sources or third parties with your consent.
3. How we use your information
We use your personal information to:
- Respond to enquiries and provide landscaping services
- Send invoices and manage our customer relationships
- Improve our website and services
- Comply with legal obligations
We will not use your personal information for direct marketing without your consent.
4. Disclosure of your information
We may share your information with:
- Service providers or contractors who assist in delivering our services (e.g. subcontractors, IT providers)
- Authorities if required by law
We do not sell or rent your personal information.
5. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
6. Access and correction
You may request access to or correction of your personal information by contacting us at [email address]. We will respond within a reasonable time.
7. Complaints
If you have a privacy complaint, please contact us at [email address]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
Contact us
If you have any questions about this Privacy Policy, please contact:
Rise Landscapes Brisbane
Email: mark@riselandscapes.com.au
Phone: 0438 086 265